Print Terms & Conditions - Stevens Clogging Supplies

Print - Terms and Conditions

How to Place Orders

     We like to talk to you to help you get exactly what you want. That is why we do not use an automated telephone system, except voice mail (when all telephone representatives are busy or after hours).
     Please read through our website. We have worked to provide you with as much information as possible, so you can be informed about your choices. If there is anything you do not understand, please do not hesitate to ask us.
     If you wish, you may also order by fax, regular mail, email or voice mail. These orders will be filled specifically as ordered, charged current prices, and must have product numbers, as well as, descriptions to ensure proper order fulfillment. At the bottom of this page, you will find a link to a printable order form for faxing or mailing. Please be sure you read all applicable information before completing the form.

Payments
All shipments must be paid at the time of purchase with credit card (VISA, MASTER CARD, or AMERICAN EXPRESS) or with prior-established credit. DO NOT SEND YOUR CREDIT CARD NUMBER TO US VIA EMAIL. Call, fax or mail it to us separately. Be sure to include your expiration date. We can keep you card information on file for future orders, if you wish.

If not paying by credit card, you can pay with money order or check. Please keep in mind that we cannot hold merchandise, while awaiting money order or check payment. (For example: If you need a shoe which happens to be the last one in stock of that size, it may be sold by the time we receive your money order or clear your check. In that case, we will refund your payment for the unavailable merchandise.) Orders paid by personal check are held 15 business days until the check has cleared. All payments must be made in U.S. funds, drawn on a U.S. bank. To speed your order, send a money order for the total amount.

Dealer Information and Credit
Shipments against open accounts are subject to the terms and conditions stated in our complete credit policy. Call 724-662-0808 for quantity pricing information.
Please note: We will be establishing contracts with all dealers and wholesale purchasers, beginning September 1, 2003. When you place your first order after this date, we will be including a contract for you to review and sign. This will need to be returned to us before your subsequent purchase.

Shipping
     We generally ship by UPS unless we receive specific shipping instructions otherwise. All merchandise is subject to a shipping charge F.O.B. Mercer, PA. Please give us your complete street address. UPS will not deliver to a P.O. Box! Regular UPS shipping charges for the continental United States are stated below:
Merchandise total = $1 - $50 = $6.00 + a UPS fuel surcharge
Merchandise total = $50 - $100 = $7.00 + a UPS fuel surcharge
Over $100, please call toll-free for a shipping quote
    We will need to pass all surcharges along on orders at the existing UPS rate when shipped. Please call toll free for the amount of the fuel surcharge UPS is currently adding. You can call us toll free for an up-to-the-minute shipping quote.
     We will be pleased to estimate a merchandise UPS arrival time on telephone order. Please let your local delivery person know to expect a package. If a few extra days have passed and the merchandise is not received, please contact us so we can trace your shipment. UPS is also offering a free service. If you provide us with your email address, UPS will send you an email when they pick up your package. They will provide you with an estimated arrival time and a tracking number so that you can track your package. We do not use your email address for any other purpose or give it to anyone but UPS. UPS also indicates that they do not disclose email addresses.
     International customers please call or fax for a shipping quote. Also please note: Many countries have special requirements on incoming international packages. We are pleased to send packages to customers overseas, but cannot be responsible for special requirements beyond name, address, and the contents marking: Folk dancing supplies. We recommend that you inquire at your local receiving post office, concerning any additional package and customs requirements. Examples may be, but not limited to, the following: Passport number, local telephone number, detailed contents classification code number or other special marking on package. Please provide all of this information when placing your order.

Returns - See Return Policy, Exchange Policy, Refund Policy, Error Policy
All orders are doubly checked and carefully packed. If damage or shortage occurs, report immediately to the carrier for inspection as our liability ceases upon delivery to the carrier. If you wish to return merchandise within 30 days, call for an authorization number. Please pack merchandise to be returned in the original packaging with your return address and instructions for replacement or refund. You must call for a return authorization number. Merchandise returned may be eligible for a refund. No refund on shipping charges unless merchandise is deemed defective by the manufacturer. Send to: Stevens Clogging Supplies, Inc.,49 Franklin Rd.. Mercer, PA 16137. Absolutely no merchandise can be returned without a return authorization number. Special orders, where specified, are not returnable. All merchandise is non-returnable after 30 days.

Your Contact Information
Please include your complete contact information, to prevent delay of your order. Include your daytime phone number (and fax number, if you have one) in case of questions on your order. So that UPS can send you a package shipment confirmation and tracking number, please also give your email address. You can reach us at the following numbers:
TO ORDER: CALL 1-800-722-8040
FROM CANADA: 1-800-544-7824
FROM OVERSEAS: 1-724-662-0808

Stevens Clogging Supplies, Inc.
P.O. Box 112 · 49 Franklin Road
Mercer, Pennsylvania 16137 USA

Call Toll Free USA & Canada
1.800.722.8040 USA · 1.800.544.7824 CAN
1.800.531.9335 FAX

Overseas
Phone: 1.724.662.0808 · FAX: 1.724.662.2050