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Exchange Policy* - Stevens Clogging Supplies |
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(Link at bottom for printer-friendly version of this page.) |
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ALL SHOES MUST BE FITTED ON A CARPETED SURFACE ONLY |
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Shoes may ONLY be exchanged in BRAND NEW condition! We cannot accept clogging shoes back for exchange if they are dirty or worn or if they have scratches on the taps (unless they are judged to be defective). We cannot accept shoes with GLUE-ON TAPS attached. Please note: The one free size exchange does not apply to tap dance shoes.
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| Right | Wrong | Wrong |
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keep shoes new, fit on soft, indoor carpet or a rug. |
Do
not try on concrete or asphalt. |
Do
not try on tile floors or other surfaces. |
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If your shoes do not fit, take them off immediately. Re-wrap them in the tissue paper and return them to the white shoe box. Enclose the white shoe box(es) in brown shipping box, to protect the shoe box(es) during shipping. Do not send shoes in white box only. Use box filler to make sure white shoe boxes do not move around loose in shipping box.
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| Right | Wrong | Wrong |
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| Shoes
go in white box(es), then in brown box. Fill in with newspaper, peanuts or plastic. Include original invoice. |
Do
not leave empty space for contents to move around loose in shipping box. |
Do
not return shoes in the white shoe box only. Be sure to put white box in brown shipping box. |
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Then call us at
1-800-722-8040 for a return authorization number. This number is
valid, as long as merchandise is shipped back within one week, and needs
to be written on your white invoice copy. The white invoice copy will then go in the
shipping box to be returned with your shoes. (Keep your credit card
receipt.) Close brown box and tape securely. |
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YOU
MUST CALL FOR A RETURN AUTHORIZATION CODE
and |
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NO Exchange OR Refund after 30 days.
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*Our "free shipping on your first exchange
policy" applies only to domestic shipments, excluding Alaska and
Hawaii. You
will have to pay to send them back to us. (We do not refund shipping
on any original order unless merchandise was determined to be
defective.) When we get them, we will
inspect them. As long as shoes and taps are not marked or worn and are in
original condition, we will exchange them for the size you want,
re-install new taps (if you ordered them) and send them back free of
charge (this does not include express shipping). This applies only to the first exchange per
order. All returns and exchanges relating to the same order must
be sent at the same time. Special orders, where noted, are not
returnable. All exchanges must be accompanied by an original
invoice. Please note: there is a $3.00 charge for any white shoe box
sent back on exchange, which is marked or damaged.
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See Return Policy Page.
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See Refund Policy Page.
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See Error Policy Page.
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Return to Terms and Conditions Page.
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Return to Stevens Clogging Supplies Table of Contents Page.
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Return to Stevens Clogging Supplies Home Page.
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Your Clogging Supply Place: |
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Stevens
Clogging Supplies, Inc.
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Call
Toll Free USA & Canada |
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Overseas |
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